Cancellation Policy:

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Manchester and Online:

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• Clients must give 48 hours notice if they wish to cancel or postpone any appointment, otherwise they will lose the session.

• There will be a 14 day cooling off period after payment, unless you book your session within this time frame. Otherwise:

• Clients have only 24 hours in which to request a refund for any appointment or program from the time of payment.

• If cancellation occurs outside of the timeframe above, a credit note will be given or the session will be rearranged.

• If participants drop out of group sessions that have already been organised, no refunds will be granted so please ensure participants are committed.

• Online session intake forms must be completed before the session, otherwise the session will be lost.

• If a session needs to be cancelled due to circumstances such as acts of God or changes in the law, the session will be moved online or postponed.

 

London:

 

• Clients will be charged in full if they cancel at anytime due to travel arrangements.

• If the therapist cancels and no alternative date can be found, clients will receive a full refund.